SherlockBone Return & Exchange Policy

We want you and your pet to be completely satisfied with your order! If you're not happy, we're here to help.

Returns & Exchanges

You can return any unused item within 14 days of receipt or email us a photo if the product is faulty. Once we confirm the issue, we’ll do our best to resolve it—often without requiring a return. Refunds will be processed within 5 business days after we receive your order or confirm a product issue.

Important:

• Items such as pet food, treats, grooming supplies (shampoos, creams, sprays), and any hygiene-related products cannot be returned for health and safety reasons.
• Discounted and sale items are final sale and cannot be returned.

How to Return or Exchange an Item

If you need to return or exchange a product for a different size or variant, follow these steps:

1. Contact Us First

Before sending anything back, email us at info@sherlockbone.com to get the correct return address. We have multiple distribution centers, and we need to ensure your package is sent to the right location.

2. Package Your Return

• Pack the item securely in its original packaging and include your order number.
• As the sender, you are responsible for the return shipment. We strongly recommend using a trackable shipping service (e.g., DHL, USPS, FedEx) and keeping your tracking number.
• Email us at info@sherlockbone.com once you’ve shipped your return, and let us know if you prefer a refund or an exchange.

Note: Our headquarters are based in Netherland. Depending on your location, you may need to return your item to our supplier in Asia.

3. Ship Your Package

• Take your parcel to the nearest post office or shipping center.
• Once we receive the returned item, we will process your exchange or refund as soon as possible.

Cancellations

If you need to cancel an order, contact us immediately at info@sherlockbone.com.

• Orders canceled within 6 hours will be fully refunded.
• If the order has already shipped, you will need to return it after receipt before receiving a refund.

Thank you for shopping at SherlockBone.com! We appreciate your business and strive to provide the best experience for you and your pet. If you have any questions, feel free to reach out to our customer service team at info@sherlockbone.com.